Privacy Policy

Last Updated: February 3, 2025

Effective Date: February 3, 2025

Welcome to Teleport AI, a cutting-edge video artificial intelligence application that transforms your creative vision into reality. We are committed to protecting your privacy and ensuring you have a positive, secure experience on our mobile application. This Privacy Policy explains in detail how we collect, use, process, disclose, and safeguard your information when you use our mobile application ("App"), and your rights in relation to that information.

By using Teleport AI, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and disclosure of your information as described herein. If you do not agree with any part of this Privacy Policy, please do not use our App.

1. Information We Collect

1.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Create and register an account with us
• Upload photos, videos, or other media content
• Input text prompts, descriptions, or instructions for AI video generation
• Contact our customer support team
• Participate in surveys, contests, promotions, or feedback programs
• Subscribe to our newsletters or marketing communications
• Make in-app purchases or upgrade to premium features
• Report bugs, issues, or provide feedback about our services

This personal information may include your name, email address, username, profile picture, phone number (if provided), billing information, payment details, and any content you create, upload, or generate using our App.

1.2 Biometric and Facial Recognition Data

Important Notice: Teleport AI may process facial recognition data and biometric identifiers from photos and videos you upload to enhance our AI video generation capabilities. This includes:

• Facial feature mapping and analysis
• Facial landmark detection for animation purposes
• Expression and emotion recognition data
• Facial geometry measurements for realistic video generation

Automatic Deletion: All facial recognition data and biometric identifiers are automatically and permanently deleted from our servers within 24 hours of processing. We do not store, retain, or share this sensitive biometric information beyond the necessary processing time required for video generation.

1.3 Automatically Collected Information

When you use our App, we automatically collect certain information about your device and usage patterns, including:

• Device information (model, manufacturer, operating system version, device identifiers)
• IP address and approximate geographic location
• App usage statistics and interaction data
• Performance metrics and diagnostic data
• Crash reports and error logs
• Network connection type and carrier information
• Time stamps of app usage and feature interactions
• Language and timezone settings
• Screen resolution and device orientation

1.4 Camera and Media Access

With your explicit permission, we may access:

• Camera for photo and video capture
• Photo library for selecting existing media
• Microphone for audio recording (if applicable to video generation features)
• Device storage for saving generated content

These permissions are requested only when necessary for app functionality and can be managed through your device settings at any time.

1.5 Third-Party Integration Data

If you choose to connect third-party services or social media accounts, we may collect:

• Profile information from connected social media accounts
• Authentication tokens and credentials
• Shared content and preferences from integrated platforms

2. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract Performance: To provide our services and fulfill our obligations to you
• Legitimate Interest: To improve our services, ensure security, and conduct analytics
• Consent: For marketing communications, cookies, and optional features
• Legal Obligation: To comply with applicable laws and regulations
• Vital Interest: To protect your safety and the safety of others

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision and Enhancement

• Provide, maintain, and improve our AI video generation services
• Process and fulfill your requests for video creation and editing
• Personalize your experience and customize content recommendations
• Develop new features and enhance existing functionality
• Optimize app performance and user interface

3.2 Communication and Support

• Communicate with you about updates, features, or service announcements
• Provide customer support and respond to your inquiries
• Send important notifications about your account or service changes
• Deliver marketing communications and promotional offers (with your consent)

3.3 Analytics and Research

• Analyze usage patterns to understand how our App is used
• Conduct research and development for AI model improvements
• Generate aggregated and anonymized statistics
• Monitor and measure the effectiveness of our services

3.4 Security and Compliance

• Detect, prevent, and investigate fraudulent or unauthorized activities
• Enforce our terms of service and community guidelines
• Comply with legal obligations and regulatory requirements
• Protect the rights, property, and safety of our users and company

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in delivering our services, including:

• Cloud Infrastructure Providers: Amazon Web Services (AWS), Google Cloud Platform, Microsoft Azure for secure data storage and processing
• Payment Processors: Stripe, Apple Pay, Google Pay for handling in-app purchases and subscriptions
• Analytics Services: Google Analytics, Firebase Analytics for app performance monitoring
• Customer Support Platforms: Zendesk, Intercom for providing customer service
• Email Service Providers: SendGrid, Mailchimp for transactional and marketing emails
• AI and Machine Learning Services: Specialized AI processing partners for video generation capabilities

These service providers are contractually bound to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements and Safety

We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with legal obligations, court orders, or government requests
• Enforce our terms of service and other agreements
• Protect the rights, property, or safety of Teleport AI, our users, or the public
• Investigate and defend against legal claims or potential violations
• Prevent or investigate possible wrongdoing in connection with our services

4.3 Business Transfers

In the event of a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred to the acquiring entity. We will provide notice of such change in ownership or control of your personal information.

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing, such as when you choose to share your generated videos on social media platforms or participate in promotional activities.

Important: We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Account Management and Data Control

5.1 Account Creation and Management

When you create an account with Teleport AI, you provide us with essential information needed to deliver our services. You can update your account information at any time through the app settings. Your account allows you to:

• Access and manage your generated content
• Track your usage and credit balance
• Manage subscription and billing preferences
• Control privacy and notification settings
• View your transaction history and purchase receipts

5.2 Account Deletion

Immediate and Irreversible Deletion: You can delete your account at any time through the app settings or by contacting our support team. When you delete your account:

• All your personal data is immediately and permanently deleted from our servers
• Your generated videos, photos, and creative content are permanently removed
• Your usage history, preferences, and account settings are completely erased
• Any remaining credits or subscription benefits are forfeited and cannot be recovered
• The deletion is irreversible and cannot be undone
• You will receive a confirmation email once the deletion is complete

Note: Some information may be retained for a limited period as required by law, such as transaction records for tax purposes, but all personal and creative content is deleted immediately.

5.3 Data Retention Periods

We retain different types of information for varying periods based on necessity and legal requirements:

• Facial Recognition Data: Deleted within 24 hours of processing
• User-Generated Content: Retained until account deletion or manual removal
• Account Information: Retained while account is active and deleted immediately upon account deletion
• Transaction Records: Retained for 7 years as required by financial regulations
• Support Communications: Retained for 3 years for quality assurance
• Analytics Data: Aggregated data retained indefinitely, individual data deleted after 2 years

6. In-App Purchases and Credits System

6.1 Purchase Processing

Teleport AI offers in-app purchases for premium features, additional credits, and subscription plans. When you make a purchase:

• Payments are processed through Apple App Store or Google Play Store
• We receive limited transaction information necessary for service delivery
• Credits are immediately added to your account upon successful payment
• Purchase receipts are stored for customer support and refund purposes
• All transactions are encrypted and processed securely

6.2 Credits and Virtual Currency

Our credits system allows you to:

• Purchase credits for video generation and premium features
• Track your credit balance and usage history
• Receive promotional credits through special offers
• Use credits across all supported features and tools

Important: Credits have no cash value, cannot be transferred between accounts, and are forfeited upon account deletion. Unused credits do not expire unless your account is deleted.

6.3 Refund Policy

Refunds for in-app purchases are handled according to Apple App Store and Google Play Store policies. For subscription services, you can cancel at any time through your device settings, and the cancellation will take effect at the end of the current billing period.

7. Data Security and Protection

7.1 Security Measures

We implement comprehensive technical and organizational security measures to protect your personal information:

• Encryption: All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption
• Access Controls: Strict access controls and authentication mechanisms for our systems
• Network Security: Firewalls, intrusion detection systems, and regular security monitoring
• Data Segregation: User data is isolated and protected from unauthorized access
• Regular Audits: Periodic security assessments and vulnerability testing
• Employee Training: Comprehensive security training for all team members
• Incident Response: Established procedures for detecting and responding to security incidents

7.2 Data Storage and Geographic Location

Your data is stored on secure servers located in the United States and European Union, operated by industry-leading cloud service providers including Amazon Web Services and Google Cloud Platform. These facilities maintain:

• SOC 2 Type II compliance certification
• ISO 27001 information security management standards
• Physical security controls and 24/7 monitoring
• Redundant backup systems and disaster recovery procedures

7.3 Data Breach Notification

In the unlikely event of a data breach that affects your personal information, we will:

• Notify affected users within 72 hours of discovering the breach
• Provide clear information about what data was involved
• Explain the steps we're taking to address the breach
• Offer guidance on protective measures you can take
• Cooperate fully with law enforcement and regulatory authorities

8. Your Privacy Rights and Controls

8.1 Access and Transparency

You have the right to know what personal information we have about you. You can:

• Request a copy of all personal data we hold about you
• Access your data in a structured, commonly used format
• Receive information about how your data is being processed
• View your account settings and privacy preferences at any time

8.2 Correction and Update

You can update or correct your personal information by:

• Editing your profile information directly in the app
• Contacting our support team for assistance
• Updating your communication preferences
• Modifying your account settings and privacy controls

8.3 Deletion and Erasure

You have the right to request deletion of your personal information, including:

• Complete account deletion (immediate and irreversible)
• Deletion of specific content or data categories
• Removal from marketing communications
• Erasure of biometric data (automatic within 24 hours)

8.4 Data Portability

You can request to receive your personal data in a portable format to transfer to another service. This includes:

• Account information and profile data
• Generated content and creative projects
• Usage history and preferences
• Communication records and support tickets

8.5 Restriction and Objection

You can limit how we process your information by:

• Opting out of marketing communications
• Disabling analytics and tracking features
• Restricting data processing for specific purposes
• Objecting to automated decision-making

8.6 Exercising Your Rights

To exercise any of these rights, please contact us at privacy@teleportai.com or through the app's support feature. We will respond to your request within 30 days and may require identity verification for security purposes.

9. Cookies and Tracking Technologies

9.1 Types of Technologies We Use

We use various tracking technologies to enhance your experience:

• Essential Cookies: Required for basic app functionality and security
• Analytics Cookies: Help us understand how you use our app
• Performance Cookies: Monitor app performance and optimize user experience
• Preference Cookies: Remember your settings and personalization choices
• Local Storage: Store data locally on your device for offline functionality
• SDKs and APIs: Third-party software development kits for enhanced features

9.2 Third-Party Analytics

We use the following analytics services to improve our app:

• Google Analytics: Usage statistics and user behavior analysis
• Firebase Analytics: App performance monitoring and crash reporting
• Mixpanel: Event tracking and user engagement metrics
• Amplitude: Product analytics and user journey analysis

9.3 Managing Tracking Preferences

You can control tracking technologies through:

• App settings to disable analytics and tracking
• Device settings to limit ad tracking
• Browser settings if using our web interface
• Opt-out links provided by third-party services

10. International Data Transfers

10.1 Cross-Border Data Processing

Teleport AI operates globally, and your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country. When we transfer your data internationally, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions recognizing equivalent protection levels
• Binding Corporate Rules for intra-group transfers
• Certification schemes and codes of conduct

10.2 Data Transfer Safeguards

For transfers outside the European Economic Area (EEA), we implement additional protections:

• Contractual obligations requiring equivalent data protection
• Regular monitoring and compliance assessments
• Right to obtain copies of transfer agreements
• Notification procedures for changes in transfer arrangements

11. Children's Privacy and Parental Controls

11.1 Age Requirements

Teleport AI is not intended for children under 13 years of age (or under 16 in the European Union). We do not knowingly collect, use, or share personal information from children under these age limits. If you are under the applicable age limit, please do not use our app or provide any personal information.

11.2 Parental Consent and Controls

If we learn that we have collected personal information from a child under the applicable age limit without parental consent, we will:

• Delete the information as quickly as possible
• Terminate the child's account immediately
• Notify the parents or guardians if contact information is available
• Implement additional safeguards to prevent future underage registrations

11.3 Reporting Underage Use

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@teleportai.com. We will investigate and take appropriate action to protect the child's privacy.

12. Regional Privacy Laws and Compliance

12.1 European Union (GDPR)

If you are in the European Union, you have additional rights under the General Data Protection Regulation (GDPR):

• Right to withdraw consent at any time
• Right to lodge a complaint with supervisory authorities
• Right to object to processing based on legitimate interests
• Enhanced rights regarding automated decision-making and profiling
• Right to appoint a representative for data protection matters

12.2 California (CCPA/CPRA)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to know what personal information is collected and how it's used
• Right to delete personal information
• Right to opt-out of the sale or sharing of personal information
• Right to non-discrimination for exercising privacy rights
• Right to correct inaccurate personal information
• Right to limit the use of sensitive personal information

12.3 Other Jurisdictions

We comply with applicable privacy laws in all jurisdictions where we operate, including but not limited to:

• Canada's Personal Information Protection and Electronic Documents Act (PIPEDA)
• Australia's Privacy Act and Australian Privacy Principles
• Brazil's Lei Geral de Proteção de Dados (LGPD)
• Singapore's Personal Data Protection Act (PDPA)
• Japan's Act on Protection of Personal Information (APPI)

13. Marketing and Communications

13.1 Types of Communications

We may send you various types of communications:

• Transactional Messages: Order confirmations, payment receipts, account notifications
• Service Updates: App updates, new features, maintenance notifications
• Marketing Communications: Promotional offers, product announcements, newsletters
• Support Communications: Customer service responses, technical support
• Push Notifications: In-app alerts, reminders, and updates

13.2 Communication Preferences

You can control your communication preferences by:

• Managing notification settings within the app
• Unsubscribing from marketing emails using provided links
• Disabling push notifications through device settings
• Contacting our support team to update preferences
• Opting out of SMS messages by replying "STOP"

13.3 Marketing Opt-Out

You can opt out of marketing communications at any time without affecting transactional or service-related messages. Even after opting out, we may still send you important account-related information such as security alerts or billing notifications.

14. Artificial Intelligence and Automated Processing

14.1 AI-Powered Features

Teleport AI uses advanced artificial intelligence and machine learning technologies to provide our core services:

• Video Generation: AI models that create videos from text prompts and images
• Content Analysis: Automated analysis of uploaded media for quality and appropriateness
• Personalization: AI-driven recommendations and content customization
• Performance Optimization: Machine learning algorithms to improve app performance
• Content Moderation: Automated detection of inappropriate or harmful content

14.2 Automated Decision-Making

We use automated systems for certain decisions, including:

• Content approval and moderation processes
• Fraud detection and account security measures
• Personalized content recommendations
• Quality assessment of generated videos

You have the right to request human review of automated decisions that significantly affect you. Contact our support team if you believe an automated decision was made in error.

14.3 AI Model Training and Improvement

We may use aggregated and anonymized data to improve our AI models and services. This includes:

• Usage patterns and feature interactions
• Performance metrics and quality assessments
• Error reports and bug fixes
• General trends and user preferences

Important: We do not use your personal content, including uploaded photos or generated videos, to train our AI models without explicit consent. All biometric and facial recognition data is deleted within 24 hours and is never used for model training.

15. Data Incidents and Security Breaches

15.1 Incident Response Plan

We maintain a comprehensive incident response plan that includes:

• Detection: 24/7 monitoring systems to identify potential security incidents
• Assessment: Rapid evaluation of incident scope and potential impact
• Containment: Immediate actions to prevent further unauthorized access
• Investigation: Thorough analysis to understand the cause and extent
• Notification: Timely communication with affected users and authorities
• Recovery: Steps to restore normal operations and prevent recurrence

15.2 User Notification Process

In the event of a data breach affecting your personal information, we will:

• Notify you within 72 hours of discovering the breach
• Provide clear, non-technical explanations of what happened
• Detail what information was potentially accessed or compromised
• Explain the steps we're taking to address the issue
• Recommend actions you can take to protect yourself
• Provide ongoing updates as our investigation progresses

15.3 Regulatory Compliance

We comply with all applicable breach notification requirements, including:

• GDPR requirements for EU residents
• State breach notification laws in the United States
• Federal requirements for financial and health information
• Industry-specific regulations and standards

16. Third-Party Integrations and Services

16.1 App Store Platforms

Teleport AI is distributed through official app stores, which have their own privacy policies and terms:

• Apple App Store: Subject to Apple's App Store Review Guidelines and privacy requirements
• Google Play Store: Compliant with Google Play's Developer Policy and privacy standards
• Alternative Stores: Any additional distribution channels we may use in the future

16.2 Social Media Integration

If you choose to connect social media accounts or share content, you may interact with:

• Facebook, Instagram, and Meta platforms
• Twitter/X social media platform
• TikTok and other video sharing platforms
• YouTube and Google services
• LinkedIn professional network

These platforms have their own privacy policies that govern how they handle your information when you interact with them through our app.

16.3 Payment and Billing Services

We work with trusted payment processors to handle financial transactions:

• Apple Pay: For iOS in-app purchases and subscriptions
• Google Pay: For Android in-app purchases and subscriptions
• Stripe: For web-based payments and enterprise customers
• PayPal: Alternative payment method for certain regions

These payment processors maintain their own privacy policies and security standards, including PCI DSS compliance for credit card processing.

17. Business Continuity and Data Portability

17.1 Service Continuity

We maintain robust systems to ensure service availability and data protection:

• Backup Systems: Regular automated backups of all user data
• Redundancy: Multiple data centers and failover mechanisms
• Disaster Recovery: Comprehensive plans for service restoration
• Business Continuity: Procedures to maintain operations during disruptions

17.2 Data Export and Portability

You can export your data from Teleport AI at any time:

• Download all your generated videos and creative content
• Export account information and settings
• Obtain usage history and analytics data
• Request structured data files for easy migration
• Access transaction history and billing records

17.3 Service Changes and Discontinuation

In the unlikely event that we need to significantly change or discontinue our services:

• We will provide at least 30 days advance notice
• You will have adequate time to export your data
• We will assist with data migration to alternative services
• Refunds may be provided for unused subscription periods
• This Privacy Policy will remain in effect during the transition period

18. Updates and Changes to This Privacy Policy

18.1 Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you of material changes through the app or email
• Provide a summary of key changes when significant updates are made
• Give you the opportunity to review changes before they take effect
• Maintain previous versions for your reference

18.2 Notification Methods

We will notify you of privacy policy changes through:

• In-app notifications and announcements
• Email notifications to your registered address
• Push notifications for significant changes
• Prominent notices on our website and app
• Update prompts when you next use the app

18.3 Your Consent to Changes

By continuing to use Teleport AI after privacy policy changes take effect, you acknowledge that you have read and agree to the updated policy. If you do not agree with any changes, you may delete your account as described in this policy.

19. Contact Information and Data Protection Officer

19.1 Privacy Inquiries

If you have any questions about this Privacy Policy, our privacy practices, or how to exercise your privacy rights, please contact us:

19.2 Data Protection Officer

Our Data Protection Officer (DPO) oversees our privacy compliance and can be reached at:

19.3 Supervisory Authorities

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with relevant supervisory authorities:

• EU Residents: Your local Data Protection Authority
• UK Residents: Information Commissioner's Office (ICO)
• US Residents: Federal Trade Commission (FTC) or state attorneys general
• Other Jurisdictions: Relevant privacy regulatory bodies in your country

20. Accessibility and Language Support

20.1 Accessibility Features

We are committed to making our privacy information accessible to all users:

• Screen reader compatible formatting
• High contrast text and clear typography
• Alternative formats available upon request
• Audio versions for users with visual impairments
• Simplified language summaries for complex sections

20.2 Multi-Language Support

This Privacy Policy is available in multiple languages to serve our global user base. If there are any conflicts between translated versions and the English version, the English version will prevail.

20.3 Assistance and Support

If you need assistance understanding any part of this Privacy Policy or exercising your privacy rights, please contact our support team. We provide:

• Multilingual customer support
• Accessibility accommodations
• Step-by-step guidance for privacy requests
• Educational resources about privacy rights

21. Effective Date and Acknowledgment

This Privacy Policy is effective as of February 3, 2025, and applies to all information collected by Teleport AI on or after this date. By downloading, installing, or using the Teleport AI application, you acknowledge that:

• You have read and understood this Privacy Policy in its entirety
• You consent to the collection, use, and disclosure of your information as described
• You understand your rights and how to exercise them
• You agree to receive communications as outlined in this policy
• You acknowledge the international nature of our data processing

Thank you for trusting Teleport AI with your creative journey. We are committed to protecting your privacy while delivering the most innovative AI video generation experience.